1. In case of consignment lost or damaged, the Corporation liability is limited to shipment value declared at the time of booking.
2. No claim will be entertained without invoice.
3. The consignor is responsible for providing all forms, declarations and statutory documents required by Government Authorities.
4. Timings, departures and arrivals are not guaranteed.
5. E-way Bill (Part-A) is compulsory for consignments exceeding ₹50,000.
6. Only the Courts situated in the State of Telangana shall have jurisdiction over disputes and claims.
7. Once a consignment is booked, it cannot be cancelled, and no refund of the amount paid shall be given.
8. Storage Charges:
   • ₹10/day (4th to 10th Day)
   • ₹25/day (11th to 30th Day)

Complaints / Suggestions

Email: logistics@tsrtc.telangana.gov.in